Manager of IT and Special Projects

Full-Time
Blauvelt NY
Posted 4 weeks ago

The Blauvelt Free Library is looking for a college educated individual to manage our Information Technology needs for both staff and patrons and provide adult reference service three evenings a week.  

Primary Duties 

  • Maintains and regularly updates the library’s website using open-source Drupal software 
  • Continually adds and updates recommended websites for the Get-A-Life sidebar on the library’s home page 
  • Troubleshoots technical issues within the library 
  • Designs, edits, and produces visual step-by-step instructions for the e-book lending process and other library materials which are accessed online (databases, tutoring services, language services) 
  • Provides one-on-one tech support via phone or in person for patrons with their personal devices such as laptops, e-readers, and smartphones 
  • Consults review journals and makes title recommendations to the Assistant Director in the areas of social media, computer science, and emerging technologies – and any other subject area of interest to the applicant 
  • Develops and presents programs/workshops/classes on a variety of technology-related topics 
  • Provides in-person and phone adult reference services 
  • Maintains the local history collection master list and database 
  • Identifies methods of training staff and instructs them on new technologies 
  • Maintains appropriate records related to software licenses, warranties, network configurations, performance, and condition 

Ancillary Duties 

  • Staffs the circulation desk for a few hours each week 
  • Sorts through book donations and selects titles for use in the book sale room and for shipping to Better World Books – must be able to lift heavy boxes (a strong back is required) 
  • Provides Notary services to the public (library pays all fees and travel expenses for Notary exam and equipment) 
  • Participates in professional development opportunities 
  • Identifies grant funding for technology initiatives 
  • Assists in developing technology plans for the library 
  • Identifies and develops partnerships with local organizations and businesses 
  • Oversees third parties involved in the installation, configuration, and repair of computers, peripherals, and network equipment 
  • Advises the Director and staff on new technology acquisitions 
  • Makes recommendations for hiring of outside consultants 

Special Projects 

  • The sky’s the limit – projects assigned by the Director or self-generated by you 

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Qualifications 

  • Masters in Library Science from an accredited institution (students who are pursuing their degree will be considered but you must bring something fabulous to the table) 
  • Excellent oral and written communication skills 
  • Facility with Microsoft Office (Word, Excel, Publisher, PowerPoint) 
  • Mastery of Drupal (open-source web content management system) 
  • Broad knowledge of modern computing 
  • Time management skills 
  • Patience with patrons who are self-titled “computer illiterates” 
  • Willingness to investigate online sources when answers to technical questions are not immediately obvious 
  • Teaching experience 
  • Do you speak a second language? (not required) 
  • Good singing voice, but only if you want to be part of our staff’s annual holiday radio show 

Hours include Monday from 1 to 9pm (8 hrs) | Tuesday 1 to 9pm (8 hrs) | Wednesday 1 to 9pm (8 hrs) | Thursday 9am to 5pm (8 hrs) | Optional: Fridays 9am to 5pm or Saturdays 11am to 5pm. The position pays $30/hour and may include a few hours at the Circulation Desk each week. Staff is paid through lunch and are expected to remain on premises for the most part (there is a deli across the parking lot). 
 
The ideal candidate will possess excellent communication, organizational and computer skills who is dedicated to providing extreme customer service. The ability to multitask and work closely with patrons and staff is a must. Please be someone who is kind, cheerful, reliable, flexible, positive, enthusiastic, intuitive, focused, detail-oriented, collaborative, a problem-solver, committed to continuous improvement and able to exercise good judgment and work at a smart pace. Avoid the use of negative or punitive language – there are no “NO” answers at this library. If we do not have the answer, we will direct patrons to someone who does. You must be a good typist who is facile in Word and list in your cover letter any and all software programs for which you are competent. This position can be custom-tailored to fit the unique skill set of a worthy applicant. 

Library information and science students will be considered. Strong, crisp writing skills are essential, teaching background or skills are required. We are a small staff with overlapping responsibilities, so a team mindset is crucial. We pride ourselves on our personal (some might call it crazy) approach to customer service – members of our staff have fixed patron’s printers (in their homes) and, on one occasion, shoveled snow from a driveway. If you are the type of person who thinks of creative solutions to patron dilemmas in and out of the library, you belong at the Blauvelt Free Library. But most importantly, you must have a sense of humor and laugh at all the Director’s jokes. 

If you are the chosen candidate, there will be a three-month trial period where we all decide whether you have the right stuff to fit in here. I cannot stress the importance of an upbeat attitude and a welcoming countenance. Being fearless also helps. 

Only candidates under consideration will be contacted (please do not call the library). Resumes will be accepted until the position is filled, but do not delay in responding. Interested applicants should email: lgrunwerg@rcls.org with both a resume and cover letter. Do not type your cover letter in the body of the email. 

The Blauvelt Free Library is housed in an historic Dutch colonial sandstone home dating from 1752. A major renovation was completed in 2018, and the result was a unique, cozy, inviting space that is unlike any other public institution in ambience and attitude. The sign hanging over our entry reads:  EXPECT A MIRACLE. This is a special place where “miracles” happen every day. 

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