Disabilities

• Serving People with Disabilities ppt (RCLS Workshop 2009) [permission granted by The Self-Advocacy Association of NYS, Inc. Hawthorne, NY]
• ALA / ASCLA
• The Association of Special Cooperative Library Agencies
• Professional Tools:  Library Accessibility – What You Need to Know Tip Sheets:  ( for example:  mental illness, multiple disabilities,  assistive technology, etc. )
• Disability Awareness: Etiquette ppt (RCLS Workshop 2009) [permission granted by Independent Living Inc. Newburgh, NY]
• Disability Resources
• Reaching Out and Around the Table: Serving People With Disabilities ppt – a presentation by Rebecca Oling from the RCLS Outreach Roundtable 9/28/10
• Ten Commandments of Etiquette [permission granted by the Self-Advocacy Association of NYS, Inc., Hawthorne, NY]

Educationally Disadvantaged

• NYS Adult Literacy Grant  
• NYS Family Literacy Grant
• Core ESL Collection for Small to Medium-sized Libraries
• ESL 2012 Survey (Excel)
• Literacy and Adult Education Resources

Ethnic or Minority Groups

• Communication Skills for Library Staff: Emphasizing the Multicultural Experience
• How to Build Rapport with Multicultural Clients  by  Dr. Nara Venditti
• Foreign Language 2012 Survey (Excel)

Professional Tools

•  Library Accessibility – What Trustees Need to Know

Unemployed

• 2013 Employment Resources Guide